Frequently Asked question

Returns

Can I return a product I’ve opened or used?

Returns are accepted only if the product remains substantially unused.Returns

How do I initiate a return?

Contact us at shiveraa@gmail.com.Returns

Will I get a full refund on returned products?

Unused items in original condition qualify for a refund.Returns

Orders

When will my order be shipped?

Orders are typically dispatched within 24–48 business hours.Orders

Can I cancel my order after it has been shipped?

Yes, return shipping costs may be deducted from the refund.Orders

What if I receive a damaged or incomplete order?

Please report any damage or shortages on the day of delivery.Orders

Shipping

Can I request delivery at a specific time?

Orders are delivered Monday to Saturday between 9 AM – 8 PM.Shipping

Do you charge for shipping within India?

Free shipping on orders above ₹1,499. Orders below ₹1,499 may attract shipping charges.Shipping

Do you offer international shipping?

Currently, we do not ship internationally. However, shipping may be arranged at the customer's cost.Shipping

How long will it take to receive my order?

Orders are shipped within 24–48 business hours and delivered within 3–7 business days across India.
Shipping